Complex Arbanashki Han Policies

By booking a room, You agree with the following:

Check-in and Check-out

Check-in is from 14:00 o’clock

Check-out is until 12:00 o’clock

Early Check-ins or late Check-outs are subject to availability and additional charges. Please check with the Reception at earliest convenience.

Cancellation and prepayment policies vary according to room type. Please be informed about the conditions which apply to your preferred room:

General Terms of Cancellation and Modifications

Complex Arbanashki Han operates a 5 days cancellation policy. One night cancellation charge will occur should you fail to cancel your reservation at least 5 days prior the date of arrival.

Full price will be charged on the day of booking. Please note, if canceled, modified or a no-show, there will be no refund given.

Children and extra beds

FREE: One child under 7 years stays free of charge when using existing beds.

FREE: Up to two children under 2 years stay free of charge in baby beds.

Any type of extra bed or crib is upon request and needs to be confirmed by management.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.


All rooms and public closed space areas of Complex Arbanashki han are non-smoking.

Any violation will result in charging an additional cleaning fee in extent of 100 BGN.

Pets are not allowed.

Accepted credit cards:

American Express, Visa, Euro/Mastercard, JCB

The hotel reserves the right to pre-authorize credit cards prior to arrival.

General terms of booking in Hotel complex Arbanashki han.

The reservation system of Arbanashki han hotel (hereinafter called the “hotel”) offers available rooms which can be directly booked by bank card. Accepted bank cards – Visa, MasterCard, Maestro, Visa Electron and Borika.

Each booking is automatically confirmed when paid by bank card. Although the probability is very small, there is a possibility while you choose a room and making payment, another client to complete booking process and book last available room(s). In this case you will be notified by e-mail and the amount paid will be refunded in full to you.

Cancel or modify booking request

For cancellation and modification of booking request please read “General terms for cancellation and modification” described above.

Condition of refunding

In case the payment is made by bank card, Restoration will be done by order of the inverse operation on the card within 5 working days from the occurrence of the reason for the refund and if the payment been less than 30 calendar days. If it is more than 30 calendar days from the date of payment the sum will be refunded on your bank account (which you provide by e-mail) and all bank fees for this transfer will be paid by refundee.

Changes to already made reservations

In case you want to change the dates of your stay for already paid booking, you should contact the hotel using the page in the “Contact Us” phones. Changing the dates is possible only after confirmation by the hotel.

Currency when paying with a bank card

Payment will be made in Bulgarian lev (BGN). Bulgarian lev has a fixed exchange rate 1,00 € = 1,95583 lev. The exchange rate to other currencies is based on exchange rate of the Bulgarian National Bank, which is based on the exchange rate of ECB.

It is possible, depending on the currency and the bank that issued your card to see a few cents difference between the transaction amount in your statement and displayed amount confirmation, if you choose €, $ or £ currency when making the reservation.

Information about the trader

Hotel “Arbanashki han” in Arbanassi is owned by “Novachem” Ltd., UIC 104677933 and all online payments from the site are made to “Novachem ‘Ltd. through a virtual POS terminal.

Registered address of the trader is: Bulgaria, Veliko Tarnovo, Industrial Zone, Dalga laka Street.

Contact phones: +359 62 65 00 64, +359882300330

Policy of Protection of Personal Data

This website and reservation system may use cookies. We do not store personal data in cookies and we do not use long-term cookies to identify you at the end of your current session.

When booking we record the following data in the database of our booking system:

name and surname that you specify;

telephone you specify;

e-mail you specify. Please make sure email is valid, because all confirmations and vouchers are sent to that email address;

the names of the guests, which you provide;

your IP address.

The received data is used solely for the purpose of providing accommodation requested by you and for internal marketing analysis. Your data will not be sold, shared, and / or available to third parties in any way and for any reason, except if required by law.